Privacy Policy

Last updated: 08/02/2026

Warmio (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information when you use our website, applications, and services.

1. Who We Are

Warmio is a platform that helps service businesses manage customer plans, subscriptions, and payments.

For the purposes of data protection law, Warmio is the data processor for end-customer data and may act as a data controller for business account data.

2. Information We Collect

We may collect the following information:

Business Users

  • Name
  • Business name
  • Email address
  • Phone number
  • Login credentials (via Google or email)
  • Business settings and plan configuration

End Customers

  • Name
  • Email address
  • Phone number
  • Service address
  • Plan and subscription details
  • Payment status (we do **not** store card or bank details)

Technical Information

  • IP address
  • Browser and device information
  • Usage data (pages visited, actions taken)

3. How We Use Information

We use personal data to:

  • Provide and operate the Warmio platform
  • Manage user accounts and authentication (including Google Sign-In)
  • Process subscriptions and payments
  • Communicate with users about their account or plans
  • Improve and secure our services
  • Comply with legal and regulatory obligations

4. Google Sign-In

If you choose to sign in using Google, we receive limited information from your Google account, such as your name and email address.

We use this information only to:

  • authenticate your account
  • create or access your Warmio account

We do not:

  • access your Google contacts
  • read your emails
  • use Google data for advertising

5. Payments

Payments are processed by third-party payment providers (e.g. Stripe).

Warmio does not store or process:

  • card numbers
  • bank account details
  • Direct Debit mandates

These are handled securely by our payment partners.

6. Data Sharing

We may share data with:

  • payment providers (to process payments)
  • hosting and infrastructure providers
  • analytics and error monitoring services

We do not sell personal data to third parties.

7. Data Retention

We retain personal data only for as long as necessary to:

  • provide the service
  • meet legal and accounting requirements

You may request deletion of your account and associated data at any time.

8. Your Rights

Under UK data protection law, you have the right to:

  • access your personal data
  • request correction or deletion
  • object to processing
  • request data portability

To exercise your rights, contact us using the details below.

9. Security

We take appropriate technical and organisational measures to protect personal data, including encryption and access controls.

10. Contact Us

If you have questions about this Privacy Policy or your data:

Email: support@warmio.com

Company: Warmio